Herb Chambers Dealers – Customer Comments
What Herb Chambers customers say about their buying experiences.
Steve DeFillippo, Proprietor Davio’s Restaurants: Boston, Foxborough & Philadelphia and Avila Mediterranean Restaurant of Boston
In the early 90’s as his restaurant business grew, Steve favored the rugged build, drivability and luxury of a Mercedes-Benz SUV to tackle his challenging morning and late evening all-weather commutes between his suburban home and Boston restaurants. In search of his new ride, Steve made his first visit to Herb Chambers Flagship Motorcars of Lynnfield. The visit not only changed his idea of the “usual spotty and unenthusiastic dealership customer service” he’d experienced when shopping for past vehicles– but firmly planted the Chambers royal treatment in his car shopping “win column” ever since!
“As soon as I walked in, they treated me like the king of the world…not only was the sales experience great, the dealership was unlike any I’d ever been in! It was beautiful, clean and welcoming… for me that really registered”.
 |
Noted Steve, ”I mean Herb was just so far ahead of the game, even back in the 90’s! As soon as I walked in, they treated me like the king of the world…not only was the sales experience great, the dealership was unlike any I’d ever been in! It was beautiful, clean and welcoming…for me that really registered.”
Steve’s latest experience was a real eye opener…as he relates another story of unparalleled customer service. “Recently, I was in a small ‘fender-bender’ accident in Boston and had called the dealership but my schedule did not allow me to get the car to the dealership for repair. A day or so after my call, I was greeted at the restaurant by a flat-bed truck for my damaged car and a Mercedes-Benz loaner car for temporary use while my car was fixed! This was unbelievable…I mean who does this! These experiences are precisely the reason why I have happily referred at least 100 or more friends, family and employees to The Chambers Companies for all kinds of vehicles over the years.”
Just last week, I personally took a friend visiting from Rhode Island to Chambers Motorcars of Boston — she immediately learned why it was worth the trip. Not only did she get a great deal on her new car, but in describing their service program – they offered to regularly drive to her Cranston, RI home… pick-up the car… leave a loaner and deliver her car freshly washed and serviced… She was just bowled over!”
Billy Costa, Host of Kiss 108 radio’s Top 30 Countdown and NECN’s TV Diner
“This is true ‘Beverly Hills’ service…my car comes back fixed, washed and cleaned inside …Herb Chambers understands that busy business people just can’t ‘drop everything’ and make time to service their car, it’s wonderful!”
 |
As a long-time resident of Lynnfield, MA Billy Costa was very aware of Herb Chamber’s stellar reputation as a leading new vehicle dealer—so when ‘new car’ time came, he shopped at Herb Chambers. Of his car shopping experience Billy comments, “It was an amazing experience…the idea of being involved in any type of hassle whatsoever went right away…Herb’s people really get customer service and know how to make you feel special!” Ever since then, when any of his friends or family ask him where the best place to shop for a new vehicle might be (having introduced well over 50 happy customers to many dealerships) …there was never a question…it was always Herb Chambers!
Billy’s favorite ride happens to be his present Mercedes-Benz GL 320 SUV with its Bluetec diesel engine. “…The car hums, it’s very powerful and quiet and because of the amazing diesel engine technology, I get twice the miles per gallon than I did in my old SUV! I’m just so impressed with Chambers’ service; I had a small electrical problem with my vehicle the other day and called the dealership. Not a half-hour later, they showed up with a flatbed truck and loaner car to use, while my SUV was being fixed. This is true ‘Beverly Hills’ service…my car comes back fixed, washed and cleaned inside …Herb Chambers understands that busy business people just can’t ‘drop everything’ and make time to service their car, it’s wonderful!”
Al Melanson, frequent Herb Chambers Client and advocate
Like many of his generation, Al Melanson believed that purchasing a car was at best ‘a thankless chore and an exercise in futility’ in which the dealer ultimately prevailed. In 2001, after tirelessly shopping several local dealerships for a Mercedes-Benz SUV, Al visited Herb Chambers and was ‘won over’ by “the simply royal treatment, great deal and a fantastic overall purchase experience.”
|
“A deal really isn’t a good deal, unless both parties walk away satisfied”, commented Herb Chambers client Al Melanson |
An informed shopper and staunch believer in the saying, “A deal isn’t a good deal, unless both parties walk away satisfied”; Al readily acknowledges this level of satisfaction with every one of his own and extended family’s multiple Herb Chambers vehicle purchases (they’ve included: multiple Dodge, Chrysler, Jeep, BMW, Lexus, Mercedes-Benz, Chevrolet and Hummer purchases). What’s more, personal experiences with several Herb Chambers Sales & Leasing consultants in several stores, (of which he now counts as near members of his family), have led Al to refer well over 200 additional friends and associates to Herb Chambers!
